Shipping policy
Shipping Policy
Last updated: 4 November 2026 · Version 11.4.2026 · Pawsify is a brand of Skidex Global LLC
Where we ship
We currently ship to addresses in the United States, Canada, the United Kingdom, and the European Union. If your country is not listed at checkout, we are unable to accept your order at this time.
We do not ship to freight-forwarding addresses, and we may decline orders where the delivery address cannot be verified. If you are outside the destinations listed above, email info@trypawsify.com before ordering and we will tell you whether we can arrange delivery.
Order processing
Orders are packed and dispatched from our fulfilment partners in the order they are received. Please allow 1 to 2 business days for us to process and ship your order. Orders placed after 12:00 p.m. Mountain Time, at weekends, or on U.S. federal holidays begin processing on the next business day.
During launch periods, promotions, and the November to December holiday season, processing may take up to 3 business days. If your order is affected by a delay like this, we will email you with a revised estimate.
You will receive a shipping confirmation email with tracking details as soon as your order leaves our facility, where the carrier provides tracking.
Delivery estimates
Estimated delivery times after dispatch are shown at checkout and again in your shipping confirmation email. As a guide:
- United States, Standard: 5 to 10 business days
- Canada, Standard: 7 to 14 business days
- United Kingdom and EU, Standard: 7 to 16 business days
These are estimates, not guarantees. Delivery can take longer because of carrier volumes, customs inspection, severe weather, public holidays, or other events outside our control. If your order has not arrived within 5 business days of the outer estimate above, contact us and we will investigate with the carrier.
Shipping costs
Shipping costs are calculated at checkout based on your delivery address and the service you select. The exact cost, and any taxes, are shown before you pay, and you will never be charged more for shipping than the amount confirmed at checkout.
From time to time we offer free-shipping promotions, and subscription refills may ship free depending on the plan you choose. Where free shipping applies, it is stated on the product page or at checkout, and the terms of that offer apply to that order only.
Tracking your order
When your order is dispatched we email a tracking number and a link to the carrier's tracking page. Tracking can take up to 48 hours to activate after you receive that email, because carriers need time to scan the parcel into their network.
If your tracking link has not updated within 3 business days, or you never received a shipping confirmation, email info@trypawsify.com with your order number and we will look into it. Our Track Your Order page explains what each tracking status means.
Address accuracy and changes
Please check your delivery address carefully before you pay. We can usually change an address if you email us before your order is dispatched, but once a parcel is with the carrier we cannot redirect it.
If a parcel is returned to us because the address was incomplete or incorrect, or because it was refused at delivery, we will contact you to arrange reshipment. Reshipment in these cases may incur a further shipping charge, and original shipping costs are not refundable where the delivery failed for reasons within your control.
Failed delivery attempts
Carriers usually make more than one delivery attempt. If nobody is available, the parcel may be left in a safe place, left with a neighbour, or held at a local facility for collection. It is your responsibility to collect the parcel or rearrange delivery within the carrier's holding period. Parcels that are uncollected and returned to us are handled as described above.
Lost, delayed, or damaged parcels
Risk of loss passes to you when the parcel is delivered to your address. That said, we do not leave customers stranded. If your parcel is lost in transit, or arrives damaged, contact us and we will help.
If your order arrives damaged or is missing items, email info@trypawsify.com within 7 days of delivery with your order number and photographs of the parcel and contents. We will arrange a replacement or a refund at no cost to you, and we may not ask you to return the damaged item.
If tracking shows no movement for 10 business days, or the parcel has not arrived 20 business days after dispatch within the United States, or 30 business days for Canada, the UK, the EU, and other destinations, contact us. We will open a carrier investigation and, if the parcel cannot be located, send a replacement or refund you in full.
Split shipments and backorders
If your order contains more than one item and part of it is unavailable, we may ship the available items first so you are not kept waiting. You will not be charged extra shipping for a split shipment. If an item is on backorder, we will email you with an expected date and you may cancel that item for a full refund at any time before it ships.
Duties, taxes, and customs
Orders delivered within the United States are not subject to import duties. For Canada, the UK, and the EU, the recipient is responsible for any import duties, taxes, or customs fees charged by the destination country. These charges are not collected by us and are not refundable by us. If a parcel is held or destroyed by customs because duties were not paid, we are unable to offer a refund.
Packaging
We ship in recyclable packaging and keep parcel sizes as small as the product allows, to reduce shipping cost and waste. Our collars and pods are sealed in protective packaging to keep the plant-based blend fresh in transit. If your packaging arrives damaged, please photograph it before opening so we can raise it with the carrier.
Contact
Questions about a shipment, a delivery estimate, or an address change: email info@trypawsify.com with your order number and we will reply within 48 hours, Monday to Friday. Our full contact details are on our Contact Us page, and our returns and refund terms are in our Refund & Return Policy.
Skidex Global LLC · 30 N Gould St, Ste R, Sheridan, WY 82801, United States · info@trypawsify.com · Pawsify