Refund policy

Refund & Return Policy

Last updated: 4 November 2026 · Version 11.4.2026 · Pawsify is a brand of Skidex Global LLC

Our 30-day money-back guarantee

We want you to be happy with your purchase. If you are not satisfied, you may request a refund or return within 30 days of delivery, subject to the terms below. This policy applies to purchases made at Pawsify. Nothing here limits any rights you have under consumer-protection law in your country, province, or state.

What is covered

The guarantee covers the product price you paid. Original shipping costs are refunded only where the return is due to our error, a damaged or defective item, or an item that is not as described. Where the law gives you a right to a refund of standard outbound shipping, we will honor it.

There is no restocking fee. We do not charge for processing a refund.

How to start a return or refund

Email info@trypawsify.com with your order number and the reason for your request before sending anything back. We will confirm whether your item qualifies and send return instructions and the correct return address.

Items sent back without prior authorization may not be accepted. Please do not send returns to the address printed on the package or to our registered office unless we ask you to.

Condition of returned items

For a return of unopened product, items should be unused and in their original packaging. Because our 30-day guarantee is based on your satisfaction, you may still request a refund even if you have opened and tried the product. In that case we may ask a few questions about your experience, and we may not require you to ship the item back.

We reserve the right to decline or reduce refunds where there is clear abuse of this policy, for example repeated bulk returns, duplicate accounts, or quantities beyond what one household would reasonably need.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us at info@trypawsify.com within 7 days of delivery, with a photo if possible, and we will make it right with a replacement or a refund at no cost to you. We may not ask you to return the damaged item.

Non-returnable items

For hygiene and safety reasons, opened or used product may be non-returnable except under the 30-day satisfaction guarantee described above. Gift cards, final-sale items, and free promotional items are not refundable. If a specific product is non-returnable, we will say so on its product page.

This does not affect your rights for products that are defective, unsafe, or not as described.

Return shipping

Unless the return is due to our error or a defective product, you are responsible for return shipping costs. We recommend a trackable shipping method. You are responsible for returned items until we receive them.

Subscription and refill orders

Subscription refill charges are governed by our Subscription & Cancellation Policy. To avoid being charged for an upcoming refill, cancel at least 3 days before your next billing date. Once a refill order has been charged or dispatched, it is treated like any other order under this policy.

We do not provide pro-rated refunds for unused portions of a billing cycle unless required by law. If a subscription charge was made in error, or after you cancelled, contact us and we will refund it in full.

Refund method and timing

Approved refunds are issued to your original payment method through our payment providers (Shopify Payments) or the payment method you used. We do not issue refunds in cash or to a different card.

After we approve a refund, please allow up to 10 business days for it to be issued, plus additional time for your bank or card issuer to post it. If more than 15 business days have passed since approval and you have not received your refund, contact us at info@trypawsify.com and we will trace it.

Refunds are issued in U.S. dollars. If your card is in another currency, your bank's exchange rate and any conversion fee on the original transaction apply.

Chargebacks and disputes

If you have a problem with a charge, please contact us first. We can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may delay resolution, and abuse of the dispute process may result in restrictions on future orders.

EU / UK 14-day right of withdrawal

If you are a consumer in the EU or the UK, you may cancel your order within 14 days of delivery for any reason. Tell us within 14 days at info@trypawsify.com, or use the model withdrawal form in Annex I(B) of Directive 2011/83/EU if you prefer, then return the item within a further 14 days. We will refund you within 14 days of receiving the item or proof of return, including standard outbound shipping where required by law. This right is in addition to our 30-day guarantee.

Canada

Nothing in this policy limits your rights under applicable Canadian consumer-protection legislation, including the right to a remedy where goods are defective or not as described.

Your statutory rights

Our guarantee sits alongside your legal rights and does not replace them. Where the law of your country, province, or state gives you a stronger right, that right applies.

Contact

Skidex Global LLC · 30 N Gould St, Ste R, Sheridan, WY 82801, United States · info@trypawsify.com · Pawsify