Track Order

Track Your Order

Last updated: 4 November 2026 · Version 11.4.2026 · Pawsify is a brand of Skidex Global LLC

Once your order leaves our fulfilment partner, you can follow it from dispatch to your door. This page explains where to find your tracking details and what to do if something looks wrong.

1. Find your tracking number

When your order is dispatched we email you a shipping confirmation. It contains your order number, the carrier name, a tracking number, and a link to the carrier's tracking page.

If you have an account, you can also find the tracking number under your order history on the Site.

Tracking can take up to 48 hours to activate after you receive that email, because carriers need time to scan the parcel into their network. A tracking page that says "label created" or shows no events yet is normal in the first two days.

2. Track your parcel

Open the tracking link in your shipping confirmation email. The carrier's page is the most accurate source, because it updates directly from their network. If the link does not work, copy the tracking number into the carrier's own website.

3. What the statuses mean

  • Label created / awaiting item: we have generated the label and the parcel is waiting to be scanned by the carrier.
  • In transit: the parcel is moving through the carrier's network. It may pass through several facilities without a new scan for a few days, particularly on international routes.
  • Arrived at facility / customs: for Canada, the UK, the EU, and other international destinations, the parcel is clearing customs. This can add several days and is outside our control.
  • Out for delivery: the parcel is with the delivery driver and should arrive that day.
  • Delivered: the carrier has recorded delivery. See section 5 if you cannot find it.

4. Tracking has not updated

If your tracking link has not updated within 3 business days of your shipping confirmation, email info@trypawsify.com with your order number and we will check with the carrier.

If tracking shows no movement for 10 business days, or the parcel has not arrived 20 business days after dispatch within the United States, or 30 business days for Canada, the UK, the EU, and other destinations, contact us. We will open a carrier investigation and, if the parcel cannot be located, send a replacement or refund you in full.

5. Marked as delivered but not received

Please check around your property, any safe place you nominated, and with neighbours or your building's reception before contacting us. Carriers sometimes scan a parcel as delivered a few hours before it arrives. If it has not turned up within 48 hours of the delivery scan, email info@trypawsify.com and we will open a claim with the carrier.

6. Wrong or incomplete address

If you spot an error in your delivery address, email us immediately at info@trypawsify.com. We can usually correct it before dispatch. Once a parcel is with the carrier we cannot redirect it.

If a parcel is returned to us because the address was incomplete or incorrect, or because it was refused at delivery, we will contact you to arrange reshipment. Reshipment may incur a further shipping charge, as explained in our Shipping Policy.

7. Damaged or missing items

If your order arrives damaged or an item is missing, email info@trypawsify.com within 7 days of delivery with your order number and photographs of the parcel and contents. We will arrange a replacement or a refund at no cost to you.

8. Need help?

Email info@trypawsify.com with your order number and a short description of the problem. We aim to reply to every message within 48 hours, Monday to Friday. Full details are on our Contact Us page.

Skidex Global LLC · 30 N Gould St, Ste R, Sheridan, WY 82801, United States · info@trypawsify.com · Pawsify