Subscription & Cancellation Policy

Subscription & Cancellation Policy

Last updated: 4 November 2026 · Version 11.4.2026 · Pawsify is a brand of Skidex Global LLC

Some items in our store may be offered to you as a subscription, a pre-order, or a try-before-you-buy purchase. This policy explains how you can change or cancel those kinds of purchases, and how they interact with our Refund & Return Policy. It applies to orders placed at Pawsify and forms part of our Terms of Service. Nothing in this policy limits any right you have under the consumer-protection law of the country, province, or state where you live.

Subscriptions

When you purchase a subscription, you receive repeat deliveries of the same item on the schedule you select at checkout — for example, a replacement pod every 30, 60, or 90 days. The interval, the price per delivery, and any subscription discount are shown at checkout before you confirm, and again in your order confirmation email.

Your payment details are stored securely by our payment providers. We do not store full card numbers. Your saved payment method is charged on each renewal date, before that delivery is dispatched.

Subscriptions renew automatically at the end of each cycle until you cancel. By starting a subscription, you authorize us to charge your payment method on a recurring basis until you cancel. This is a recurring charge, not a one-time purchase.

Managing or cancelling your subscription

You can change or cancel your subscription at any time. There is no minimum number of deliveries and no cancellation fee.

Online. Every subscription confirmation email contains a link to manage your subscription. From there you can skip a delivery, change the interval, change the quantity, update your payment method, or cancel.

By email. Write to info@trypawsify.com with your order number and tell us what you would like to change. We will confirm the change in writing.

Timing. To avoid being charged for an upcoming delivery, cancel or skip at least 3 days before your next billing date. If a renewal has already been charged and dispatched, it is treated like any other order and can be returned under our 30-day money-back guarantee.

Confirmation. When you cancel, we send you a cancellation confirmation email. If you do not receive one within 48 hours, contact us — your cancellation is not complete until you have that confirmation.

Price changes and renewals

We may change the subscription price from time to time. We will email you at least 30 days before a price change takes effect, and you may cancel before the new price applies. We will not increase the price of a subscription you have already paid for.

If we change any other term that affects your subscription, we will notify you in advance and give you the chance to cancel.

Failed payments

If a payment fails, we will email you and may retry the charge. If the payment is not resolved within 7 days, we may pause or cancel the subscription. We will not continue to send deliveries while payment is outstanding.

Refunds on subscription orders

We do not provide pro-rated refunds for the unused portion of a billing cycle unless required by law. An order that has not yet been dispatched can be cancelled for a full refund. Once a delivery has been dispatched, our Refund & Return Policy applies.

If a subscription charge was made in error, or after you cancelled, contact us and we will refund it in full.

Pre-orders

We do not currently offer pre-orders. If we introduce them, this section will apply.

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfil and charge the full or remaining payment at a future date. You can cancel a pre-order that has not yet been fulfilled, and any deposit paid will be refunded to your original payment method. If the order has already been fulfilled, you can request a full or partial refund under our Refund & Return Policy. If a release date changes, we will email you and you may cancel for a full refund of any amount paid.

Try before you buy

We do not currently offer try-before-you-buy purchases. If we introduce them, this section will apply.

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You then have a set period, stated at checkout, to decide whether to keep the item. Once that period has passed, if you have not returned the item in accordance with the instructions we provide, we will charge your payment method for the full amount.

Your rights in the EU and the UK

If you are a consumer in the EU or the UK, you may withdraw from a subscription within 14 days of each delivery for any reason, and we will refund that delivery in accordance with our Refund & Return Policy. Cancelling a subscription stops future deliveries; it does not remove your right to withdraw from a delivery you have already received.

Cancelling a one-time order

If you want to cancel an order you have already placed, email us at info@trypawsify.com as soon as possible with your order number. We process orders within 1 to 2 business days, so if your order has not yet been dispatched we will cancel it and refund you in full. Once an order has been dispatched it can no longer be cancelled, but you can return it under our Refund & Return Policy.

Contact

Skidex Global LLC · 30 N Gould St, Ste R, Sheridan, WY 82801, United States · info@trypawsify.com · Pawsify