Contact information
Contact information
Last updated: 4 November 2026 · Version 11.4.2026
This page explains who operates this store, how to reach us, and how quickly you can expect a reply. It forms part of our Terms of Service and should be read together with our Privacy Policy, Refund & Return Policy, and Shipping Policy.
Who we are
Trade name: Pawsify
Legal name: Skidex Global LLC
Legal form: a limited liability company organized under the laws of the State of Wyoming, United States
Wyoming Filing ID: 2026-001951239
Principal office and correspondence address: 30 N Gould St, STE R, Sheridan, WY 82801, United States
Website:Â Pawsify
Pawsify is a trade name of Skidex Global LLC, and Skidex Global LLC is the seller for every order placed on this website. If a payment descriptor, invoice, or receipt shows Skidex Global LLC, it refers to the same seller.
How to reach us
Email: info@trypawsify.com
Telephone: +1 (307) 435 9337
Support hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. US Eastern Time (GMT-5, or GMT-4 during daylight saving). Closed on US public holidays.
Email is the fastest way to reach us, and it is the only channel where we can change an order, issue a refund, or open a carrier claim, because those actions need a written record. If you call outside our support hours, please leave a message or send an email and we will reply on the next business day.
We aim to reply to every message within 48 hours on business days. During launch periods, promotions, and the November to December holiday season, replies may take up to 3 business days.
What to include in your message
Your order number, which starts with # and appears in your order confirmation email
The email address you used at checkout, if it is different from the one you are writing from
Your dog's weight and coat type, if your question is about sizing or fit
Photos, if the collar, pod, or packaging arrived damaged, defective, or incorrect
Including these details usually lets us resolve a request in our first reply instead of asking follow-up questions.
Orders, shipping, and returns
To change or cancel an order, write to us as soon as possible. We process orders within 1 to 2 business days, so an order that has not yet been dispatched can usually still be changed.
For delivery times, destinations, and shipping costs, see our Shipping Policy.
For returns and refunds, read our Refund & Return Policy first. Our 30-day money-back guarantee runs from the date of delivery. Please do not ship anything back before we confirm your return and send you the correct return address, because unauthorized parcels may be refused.
If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo, and we will arrange a replacement or refund at no cost to you.
Subscriptions and refills
Our collars use replaceable protection pods, and we offer an optional subscription that renews automatically. To change, pause, or cancel a subscription, or to avoid an upcoming renewal, contact us before your next billing date. Full terms are in our Subscription & Cancellation Policy.
Complaints
If you are unhappy with how we have handled an order, a return, or a refund, email hello@trypawsify.com with your order number and the word COMPLAINT in the subject line. We acknowledge every complaint within two business days and aim to resolve it within ten business days. If we need longer, we will tell you why and when to expect an answer. This procedure is free of charge and does not affect any right you have to complain to a consumer-protection body, a regulator, or your card issuer.
Privacy and data requests
To access, correct, or delete the personal information we hold about you, email hello@trypawsify.com with Privacy request in the subject line. Our Privacy Policy explains what we collect, why, and how long we keep it. If you are not satisfied with our response, you may complain to the relevant data-protection authority in your jurisdiction.
Wholesale, press, and partnerships
We welcome enquiries from retailers, veterinary clinics, groomers, media, and creators. Email hello@trypawsify.com with Wholesale, Press, or Partnership in the subject line, and include your company, website, and what you have in mind. We reply to business enquiries within three business days.
Visiting us and sending returns
Our Sheridan address is our registered office and mail-handling address. It is not a retail store, showroom, or warehouse, and we do not offer walk-in sales, order collection, or in-person returns there. Please do not visit in person or send returns or correspondence to that address without written authorization from us, as unauthorized parcels may be refused or returned to sender.
Legal information
Skidex Global LLC is organized under the laws of the State of Wyoming, United States. Our Terms of Service are governed by the laws of Wyoming. If you are a consumer, you keep the benefit of any mandatory consumer-protection laws of the country, province, or state where you live, including the EU and UK 14-day right of withdrawal described in our Refund & Return Policy, and Canadian consumer-protection rights. Our Legal Notice sets out further details about our company, our trade marks, and how legal correspondence should be sent.
Accessibility
We want everyone to be able to shop with us. If any part of the site, the checkout, or this process is difficult to use, email hello@trypawsify.com with Accessibility in the subject line and tell us what would help. We will work with you to complete your order another way.
Changes to this page
We may update this page when our contact details or procedures change. The current version, with its Last updated date, is always published here.